Terms & Conditions

MUM Flooring Studio is a family-run flooring business based in Luton, Bedfordshire, supplying and fitting carpets, luxury vinyl tile (LVT), laminate, vinyl and engineered wood flooring. You can contact us at mumflooringstudio@gmail.com or call +44 7879 508267.

All quotations are provided free of charge and are based on the information gathered during the home survey. Quotations are valid for a stated period and may be subject to change if the scope of work changes, the property is found to require additional subfloor preparation, or product prices change before the order is placed. A written quotation must be accepted before work begins.

Home surveys are free and carry no obligation. When booking a survey you must provide accurate information about your property and the rooms to be measured. We recommend that rooms are cleared before installation day; if you require help moving heavy items, please let us know in advance.

Orders for products and services are confirmed once a deposit or full payment has been received, as agreed in your quotation. The balance is due on completion of the work unless otherwise agreed in writing. We accept payment by card via our secure payment provider (Stripe) and by bank transfer (Wise). Please see our Privacy Policy for details on how payment data is handled.

We make every effort to ensure that product samples and online images accurately represent the finished product. Colours and textures can vary slightly between batches, under different lighting and across screens. For this reason we recommend ordering based on samples you have seen in person. Product availability is subject to supplier stock levels.

Installation dates are agreed in writing. We will make every effort to complete work within the agreed timescale, but dates may be affected by factors outside our control, such as product delivery delays or unexpected subfloor issues. If we cannot install on the agreed date we will let you know as soon as possible and rearrange at the earliest opportunity.

Where subfloor preparation (such as levelling, moisture testing or floorboard repair) is required, this may extend the installation timeline and will be confirmed before work starts.

You agree to:

• Provide clear access to the work area and move or prepare furniture and belongings as agreed.
• Arrange disconnection of appliances or specialist items where required.
• Keep pets and young children away from the work area during installation.
• Inform us of any underlying floor conditions or issues you are aware of.

We stand behind our workmanship. Any defect in our installation reported within a reasonable period will be rectified by us at no extra cost, provided the issue is due to our installation work rather than misuse, accidental damage or normal wear and tear. Manufacturer warranties on products are separate and pass to you with the products.

You may cancel a survey at any time free of charge. If you need to cancel or reschedule an installation, please give us as much notice as possible. Deposits for bespoke or made-to-order products may be non-refundable once materials have been ordered on your behalf. Where a full refund is due, it will be returned using the original payment method.

Under the Consumer Contracts Regulations, you may have a right to cancel certain distance sales within 14 days; however, this right does not apply to goods made to your specifications or clearly personalised, and services performed with your agreement. We will confirm the applicable rights at the time of purchase.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. To the fullest extent permitted by law, our total liability for any claim arising from the supply of Services is limited to the amount you paid for those Services.

All content on this website, including text, graphics, logos and images, is owned by or licensed to MUM Flooring Studio and may not be reproduced without our written permission.

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these Terms? Contact us at mumflooringstudio@gmail.com or call +44 7879 508267.