Privacy Policy

MUM Flooring Studio is a flooring supply and installation business based in Luton, Bedfordshire, operating across the UK. For any questions about this policy or your personal data, contact us at mumflooringstudio@gmail.com or call +44 7879 508267.

We may collect the following types of personal information:

• Contact details such as your name, email address and phone number.
• Delivery and billing addresses when you place an order or book a survey.
• Details about your property relevant to a flooring survey or installation.
• Order history, payment method details (processed securely by our payment providers) and transaction references.
• Correspondence you send us by email, phone, WhatsApp or our contact and inquiry forms.
• Technical data such as your IP address, browser type and pages visited, collected via cookies (see our Cookie Policy).

We use your personal information to:

• Respond to inquiries and book flooring surveys.
• Process and deliver orders, including arranging payments and installation dates.
• Provide customer support and aftercare for completed installations.
• Send important updates about your order or survey.
• Improve our website, products and services.
• Meet our legal and regulatory obligations.

We do not sell your personal information to third parties. Where we share data with service providers (such as payment processors or delivery partners), we only share what is necessary to provide the service, and they are required to protect it.

We process personal data on the following legal bases:

• Contract: to provide flooring services, surveys and orders you have requested.
• Legitimate interest: to respond to inquiries, improve our services and keep records of completed work.
• Consent: where you opt in to receive marketing communications, which you can withdraw at any time.
• Legal obligation: to comply with tax, accounting and consumer protection law.

Our website uses cookies to make it work correctly, remember your preferences and understand how visitors use the site. We may use analytics services to collect anonymised information about page visits. You can manage your cookie preferences in your browser at any time. For full details, please read our Cookie Policy.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Payment transactions are processed by certified payment providers (such as Stripe) using industry-standard encryption, and we do not store your full card details on our systems.

We keep personal data only for as long as necessary for the purposes described in this policy. Order and accounting records are retained for the periods required by UK tax law. Inquiries and correspondence are kept for a reasonable period to respond to follow-up questions and support aftercare.

Under UK data protection law you have the right to:

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain types of processing.
• Ask us to transfer your data to another organisation.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at mumflooringstudio@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may contain links to external websites, such as our social media profiles or payment services. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.